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Unlocking Potential, Driving Success:
Empowering Organizations to thrive through

Talent Transformation

3 Broad Tracks of Structural Enablement

1. Transformational Leadership
(for senior and mid level leaders)
3. Value Selling
(for high performance Sales, Pre-sales, Account Management teams)
Broad Tracks of Structural Enablement
2. Elevating Customer Advocacy
(for Customer facing teams, including Delivery, Customer Support, Account Management teams)
Transformational Leadership
1. Transformational Leadership
(for senior and mid level leaders)
Elevating-Customer-Advocacy
2. Elevating Customer Advocacy
(for Customer facing teams, including Delivery, Customer Support, Account Management teams)
Value-Selling
3. Value Selling
(for high performance Sales, Pre-sales, Account Management teams)

Transformational Leadership: Prepare Leaders for tomorrow

Program to be delivered by Industry experts
Program to be delivered by Industry experts
Objective: Equip today’s leaders with techniques to handle the VUCA world more confidently and effectively
Timeline: 4 to 10 months (depends on size of target audience)
Target audience: Senior and mid-level leaders of any function in the organization
Location: Anywhere in India
Batch size: 20
Measure of success: Sustainable business results, Solid pipeline of potential leaders, Retention of top talent, Consistent team motivation, Better preparedness to handle business uncertainties

Why Transformational Leadership is crucial today

Traditional Leadership

  1. Leader stresses on hierarchy and chain of commands
  2. Leaders set goals and expectations and focuses on efficiency
  3. Leaders employ a system of rewards, punishment and feedback for the followers
  4. Leaders focus on established rules and procedures that ensure organizational growth, maturity and efficiency
Why Transformational Leadership is crucial today

Transformational Leadership

  1. Leader focuses on individual’s talents, background and situation
  2. Leaders create a sense of purpose and encourages team spirit.
  3. Leaders act as role models, providing the vision and mission. Followers respect and trust them
  4. Leaders challenge assumptions, take risks, and help followers think outside the box
Transformational Leadership

Transformational Leadership: Core Sessions (partial list)

Primer: What is Transformational Leadership
1. Value-Vision alignment
2. Organizational Agility
3. Effective Decision Making
4. How to measure ROI
5. Innovation and Blue Ocean strategy
6. Review and Performance management
What is Transformational Leadership
A. Design Thinking
B. Building 5E Culture
C. Change and Crisis Management
D. Time Management & Productivity for Leaders
E. Entrepreneurial leadership
F. Story Telling & Persuasive Communication

Story Telling & Persuasive Communication

Value-Vision alignment
Value-Vision alignment
Organizational Agility
Organizational Agility
Effective Decision Making
Effective Decision Making
How to measure ROI
How to measure ROI
Innovation and Blue Ocean strategy
Innovation and Blue Ocean strategy
Review and Performance management
Review and Performance management

Feelings & Subjectivity

Design Thinking
Design Thinking
Building 5E Culture
Building 5E Culture
Change and Crisis Management
Change and Crisis Management
Time Management & Productivity for Leaders
Time Management & Productivity for Leaders
Entrepreneurial leadership
Entrepreneurial leadership
Story Telling & Persuasive Communication
Story Telling & Persuasive Communication

Elevating Customer Advocacy

Inspire your customers to spread the good word

Program to be delivered by Industry experts
Program to be delivered by Industry experts
Objective: To ensure Customer Success and turn Customers to your advocate/evangelist
Timeline: 4 to 10 months (depends on size of target audience)
Target audience: All customer servicing teams (Delivery, Customer Support, Account Management etc.)
Location: Anywhere in India
Batch size: 20
Measure of success: Sustainable Net Promoter Score (NPS), CLV improvement, More Referral customers, Stronger brand

Elevating Customer Advocacy: Core Sessions

Topic Module 1 Module 2 Module 3 Module4
1. Overview of Customer Advocacy What does a Customer advocate do What does a Customer advocate do Why is Customer Advocacy important How to measure Customer Advocacy
2. Steps to improve Customer Advocacy
Ensuring Customer Success (Result and Experience) Building meaningful relationship Seeking Customer feedback and actioning on time Sharing relevant market info, learnings, success stories
3. Customer Centricity
Intro to Customer Centricity 7 pillars of Customer Centricity Building and Living Customer Centricity Managing Customer expectations and escalations
4. Stakeholder management
Understanding your Customer. Prepare Goal Sheet Introduction to 5 P Analysis 5P Analysis with actual customers How to improve the 5 P scores
5. How to implement a Customer Advocacy program
Hierarchy of Customer Advocate’s needs Strategy & Structure Process & System People & Purpose
6. Story telling and Persuasive Communication
What is story telling Why story telling is important 5 Pointers for building a story Using story telling for persuasive communication

Value Selling

Prepare your Sales Team for closing large, high-margin deals

Program to be delivered by Industry experts
Program to be delivered by Industry experts
Objective: To bring transformational preparedness to the Sales and Account management teams for closing large, complex, high margin deals
Timeline: 4 to 10 months (depends on size of target audience)
Target audience: Front-end Sales team, Pre-sales, Account management teams
Location: Anywhere in India
Batch size: 20
Measure of success: Higher margin, Sustainable CLV, Consistent Customer Advocacy, Superior Brand perception, Partner-like deep engagement

Value Selling: Core Sessions

Building Value
Building Value
8 steps of building Value into your offering
Value Selling Fundamentals
Value Selling Fundamentals
12 Fundamentals of Value Selling
Blue Ocean ideation
Blue Ocean ideation
How to use a few basics of Blue Ocean idea to reinforce Value Selling
Value Proposition Canvas
Value Proposition Canvas
Understanding the Drivers behind the customer’s Needs, Wants and Fears. And pitch selectively
Value Articulation
Value Articulation
RDS approach, Value Articulation and Crafting Value Proposition Statement
Aligning with customer’s DFS
Aligning with customer’s DFS
How to align with customer’s Desired Future State and ensure long-term high-margin relationship

Our Engagement Approach

Bizwin’s Engagement approach: 4 Elements of Handholding

  • To ensure steady improvement, relevant metrics will be monitored periodically
  • Online assessments will be conducted periodically to check the progress and take the corrective actions
Bizwin’s Engagement approach: 4 Elements of Handholding
  • This phase includes discussion with stakeholders to understand the Problems and Expectations
  • The Solution program is designed and delivered as workshops
  • Reinforcement workshops are conducted to focus on weak areas identified through assessments
  • The participants will be divided into small batches of 10
  • With each batch, we will have a 2-hour online session every month
  • These sessions will cover Q &A, application in daily life etc.

Analysis+ Workshop + Reinforcement workshop

  • TThis phase includes discussion with stakeholders to understand the Problems and Expectations
  • The Solution program is designed and delivered as workshops
  • Reinforcement workshops are conducted to focus on weak areas identified through assessments

Enablement sessions

  • The participants will be divided into small batches of 10
  • With each batch, we will have a 2-hour online session every month
  • These sessions will cover Q &A, application in daily life etc.

Metrics Monitoring

  • To ensure steady improvement, relevant metrics will be monitored periodically

Periodic Assessments & Feedback

  • Online assessments will be conducted periodically to check the progress and take the corrective actions

Why Bizwin

Why Bizwin can be your Talent Transformation partner

Talent Transformation

Expert industry veterans

No ordinary trainers. All programs are designed and delivered by senior Business Leaders who have held global leadership roles in top MNCs.

Solution approach

No canned content. We work with the stakeholders to understand the problem/expectations and design the program specifically for you. It comprises a rare mix of latest concepts and experiential learnings

Adoption enablement

No boring lectures. Our program delivery is driven by multi-touchpoint Handholding to ensure optimum adoption and relevant application

Free rights to tools

Bizwin’s programs include granting rights to the content and tools (if any). These are proven bets for improving Leadership/ employee effectiveness.

Our Industry Experts